Whatever you say can and will be held against you
A while back a UX blogger Dustin Curtis blogged about how bad the American Airlines website was designed. An employee of AA.com left a response and was immediately fired.
I think the whole incident is an example of social media, the internet and the blurring of lines between one's personal and professional life colliding. It also exemplifies the clash between traditional corporate culture clashing with the new paradigms.
I was also interested in Dustin Curtis mention of the "diversity" sites AA.com hosts.
I think this is probably one of the most egregious misunderstandings organizations take when they consider targeted media. Somehow, someone at AA imagined that African-Americans, women, gays (and probably Latinos too) have such different travel needs they require their own websites.
As a bona fide "minority" (I am Latina), I find this completely offensive. No matter how well intended it was.
I'm glad someone is bringing this discussion to the table.
